Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.
As a Governance Strategy Operation, you will play a crucial role in ensuring that the platform adheres to regulatory requirements while driving strategic improvements.
Responsibilities
- Conduct in-depth analyses to identify the root cause of issues, consolidate findings and provide strategic recommendations to stakeholders.
- Ensure compliance with regulatory requirements for products, content, sellers, and creators. Drive continuous improvement in platform product compliance.
- Implement policies to mitigate platform risks and collaborate with cross-functional teams to optimize policy enforcement.
- Monitor key performance metrics, identify gaps and areas for improvement in policy execution. Propose actionable solutions to address identified problems.
- Supporting the MY and SG GNE team operations in policies/strategies execution.
Qualifications
Minimum Qualification
- Bachelor's degree or above.
- With 3 years or more working experience in E-Commerce Governance & operations.
- Proficiency with implementing processes to comply with regulatory requirements.
- Ability to monitor and measure results with analytical thinking and program management mindset.
- Strong work ethic and ability to work independently in a fast-paced environment.
Preferred Qualification
- Familiar with MY & SG E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
- Ability to demonstrate sound judgment in ambiguous situations.
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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