At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About
eCommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

About the team
TikTok Shop's Governance & Experience (GNE) team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our merchants, creators and community. Our mission is to provide world-class service and experience for customers, sellers and creators.
As a Global Response Policy Manager within GNE, you will play an impactful role in building and implementing global business-critical policies that enable TikTok Shop to keep our platform safe, secure and in compliance with local laws. You will manage global cross-functional external & internal policies in close partnership with Legal, Policy, Operations & Product teams to proactively mitigate legal, regulatory, reputational, safety and ecosystem risks to TikTok Shop. You will work with regional & local teams to effectively adapt and evolve global policies in consideration of country-specific trends & developments, while ensuring consistency and alignment with TikTok's mission and company principles. You will need to balance speed & quality, demonstrate innovation and the ability to drive measurable impact, as you bring together diverse groups to achieve business goals.

Responsibilities
- Lead & manage global cross-functional GNE policies, leveraging data-driven methodologies and policy expertise to identify & analyze risks, to synthesize business, technical, and regulatory requirements, and to deliver measurable impact.
- Articulate complex TikTok Shop policies and implementation strategies in a clear cohesive manner, aligning technical and non-technical stakeholders, across disciplines and diverse regions/work cultures, behind them.
- Drive global cross-functional teams towards effective implementation and iteration of key policies, and evolve policy principles & implementation mechanisms based on external & internal feedback.
- Create & maintain policy development plans and roadmaps in accordance with organizational priorities, define implementation methodologies, and drive continued policy iteration & performance measurement.
- Collaborate with internal teams to synchronize global TikTok Shop narratives & strategies to boost media and digital literacy efforts on- and off-app across issue verticals and develop success metrics to evaluate impact.
- Manage executive leadership communications and reporting, distilling critical updates on policy status, risks/issues, business impact, and recommendations
- Occasional travel to manage stakeholders and projects.

Qualifications

Minimum Qualifications
- BA/BS degree with 5+ years experience in cross-functional policy management and strategic outreach, engagement or communication, preferably in e-commerce, online operations, trust & safety, consulting, business analytics, or intelligence research environments.
- Ability to demonstrate critical thinking, thought leadership, and capacity to adapt & thrive in fast-paced work environments with rapidly shifting landscapes & priorities.
- Proven ability to own and be accountable for driving and overseeing multiple complex, cross-functional platform governance & user experience policies from initiation to delivery at scale.
- Strong communication background for technical and non-technical audiences and the ability to synthesize complex concepts into easily understandable narratives.to facilitate interactions with local/regional stakeholders.
- Experience solving cross-functional problems, analysing and translating data to make recommendations and to drive actionable business decisions. Data interpretation is required in this role.

Preferred Qualifications
- Experience in and/or demonstrable knowledge of e-commerce legal/regulatory/safety risk management, public relations, or public policy is highly preferred.
- Understanding of global & regional e-commerce regulations, and online content safety issues is a plus.
- Proficiency with SQL or Excel is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $139650 - $206 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.