Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-fraud product manager, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including but not limited to transactions, KYC, after-sales and seller-buyer-creator interactions.

Responsibilities
- Design anti-fraud products and features to empower stakeholders to combat various risks including after-sales and malicious behaviors.
- Build consensus amongst stakeholders for the product strategy and drive the prioritization, scope and schedule of product development
- Develop business cases for new features/functionality by collaborating directly with our stakeholders and defining metrics of success for product features
- Own the end-to-end product lifecycle from market research, understanding our stakeholders' use cases, product requirements, priorities, execution to adoption
- Cooperate cross-functionally to build and enhance risk perception, identification, and design common risk control products and services that can support different businesses
- Research best practices of risk control products, risk scoring models and closely monitor regional trends
- Engage with various businesses, operations, tech, and security/risk stakeholders to solve risk problems at scale

Qualifications

- Bachelor's degree or above with a background in Computer Science, Business Analytic, Math, Statistics, or related field;
2. At least 3+ years of relevant experience in one of the following areas: Antifraud, Risk Management, Trust & Safety, Credit Scoring, Data Analysis, Data Science in eCommerce or Tech industry in general;
3. Proficiency in SQL is required; Fundamental understanding of statistic or algorithm is a plus;
4. Self-driven, curious to learn and work independently in a fast-paced environment and willing to accept challenges and aim for the best
5. Quick understanding of new fraud motives and sensible diagnosis of key control points;
6. Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions;
7. Strong interpersonal skills with the ability to build relationships and effectively liaise with people at all levels

Preferred Qualifications:
- Experience in eCommerce or Tech industry is a plus
- Fundamental understanding of statistics or Machine Learning based algorithms is a plus
- Fundamental technical understanding is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $156864 - $296020 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.