Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About The Team:
In this role, you will be responsible for managing the operation and providing support for the front-end team of our partnered local Indonesian TikTok Shop (TSP) agencies. Ensure the performance and partnerships with the stakeholders go smoothly.
Job Responsibilities
- Responsible for the operation and support of the front-end team of local Indonesian Tiktok shop agencies operation (TSP).
- Develop the management and support policies for the agency, be in charge of the daily management of the agency, including but not limited to admission, assessment, removal, risk control, etc, ensure the daily operation of the agency, and promote the achievement of performance goals.
- Analyze service indicators, clarify the current situation of the agency's capabilities, set improvement directions and conduct regular reviews, and summarize and output business methodologies.
- Provide continuous support and training to the agency, analyze the agency's team structure, operational efficiency of operators, etc., give reasonable suggestions according to the business development plan, organize and implement agency skills training and empowerment to enhance the agency's combat capabilities.
- Monitor the progress of merchants in various industries, conduct merchant-level matching, with assistance methods including but not limited to: assisting BD offline, one-to-one online matching, online and offline matching meetings, formulating service provider recommendation menus by industry, etc.
- Collaborate with horizontal departments in terms of policies, activities, products, publicity, training, methodologies, etc. Use data-driven and business analysis as accelerators to conduct operational control over service providers, achieve a reasonable match between high-quality merchants and service providers, and ultimately improve the overall GMV of the platform.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above
- 5+ years of work experience in e-commerce, especially in cross-border e-commerce, livestreaming e-commerce, ToBusiness enterprise services, or merchant operation.
- Have strong business development capabilities, be good at business negotiations, and be able to independently achieve and promote external cooperation.
- Have a data-driven mindset, and be able to guide operations through data analysis in aspects such as industry trends, performance evaluation, and project execution.
- Have rich project management experience and cross-departmental collaboration experience, as well as a good team-work spirit.
Preferred Qualifications:
- Be adaptable to an English-speaking work environment, and those with overseas cross-cultural work and living experience are preferred.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.