Responsibilities
About the Team
TikTok USDS User Research Insights team creates knowledge and provides insight surrounding the attitudes, perceptions, behaviours, and ways of thinking of various TikTok user classes (viewers, creators, non-users, etc) with the overarching goal of informing key business decisions and product development, while carefully maintaining user privacy and mitigating company risk. We are a US team with diverse backgrounds unified by a strong curiosity and enthusiasm for conducting applied behavioural science research.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
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Responsibilities:
- Work closely with cross-functional leads to deeply understand the needs of users and creators in the North American market and other global markets
- Collaborate with stakeholders to identify the key research questions that will help shape the product strategy in different markets
- Identify and create the best research methods based on the question, timeline, and resourcing
- Design and implement research, synthesize findings into practical and impactful insights to help stakeholders make decisions
- Measure and track how product changes affect user behaviors and attitudes over time, reveal the key reasons with solid data rationale
- Initiate foundational research and gather insights from relevant industries to help stakeholders explore the possible solutions to challenging long-term product question
Qualifications
Minimum Qualifications:
- 5+ years of combined research experience (work experience and education; see below) with a degree Psychology, Statistics, Sociology, Marketing, Human Computer Interaction, Cognitive Neuroscience, or other related fields
- Bachelors +5 years of industry working experience, or
- Masters +3 years of industry working experience, or
- Doctorate (PhD) +2 years of industry working experience
- Expertise using both quantitative (e.g surveys, data analysis, A/B testing, etc) and quantitative research methods (e.g.interviews, focus groups, concept tests, etc)
- Ability to analyze and visualize large sample data with statistical tools, such as R or Python
- Experience or knowledge of advanced quantitative analysis methods and statistics, such as factor analysis, regression analysis, ANOVA, T-test, etc
Preferred Qualifications:
- Experience designing and leading both tactical and strategic research initiatives
- Ability to work independently with limited supervision and take initiative to dynamically solve problems
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Great written and spoken communication skills with ability to influence business partners and act as thought partner for major company decisions
- Experience or knowledge of advanced qualitative analysis methods such as natural language processing
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $120248 - $211786 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.