At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
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About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
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About The Team
The Search and Account Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and account domains, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities
- Oversee a team of Evaluators and Analysts responsible for monitoring and analyzing Search & Account related projects.
- Develop training programs for Evaluators to ensure that they have the necessary skills and knowledge to perform their duties effectively.
- Establish processes for identifying and handling escalated issues that may require additional review or action.
- Conduct regular performance evaluations for team members and provide ongoing feedback and coaching to boost performance levels.
- Work with cross-functional teams to identify needs, concerns and areas for improvement, and contribute to the optimization of evaluation and quality performance.
- Provide weekly and monthly reports on evaluation conclusions to stakeholder teams.
- Collaborate with other teams on special projects and initiatives as necessary.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above.
- Excellent oral and written communication skills in English.
- In-depth understanding of TikTok content policies and community guidelines. Proven work experience in content moderation, content analysis, or a related field.
- Strong leadership skills, with the ability to engage and motivate a team to deliver high-quality results.

Preferred Qualifications:
- Proficiency in using moderation tools and content management systems.
- Excellent content analysis and communication skills. Data analysis skills will be preferred.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
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Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.