Responsibilities
About the Team
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The Industry and Regulatory Relations function within the Governance and Experience team is committed to engaging relevant stakeholders, including industry associations and government agencies, to influence policy decisions, navigate regulatory frameworks, and promote TikTok Shop's interests.
We are seeking a proactive and highly skilled Regulatory Relationships Manager to join our Industry Relations and Regulatory Partnerships Governance and Experience team at TikTok Shop. You will partner closely with our Governance and Experience, Government Relations/Public Policy, Brand Protection, Intellectual Property Rights (IPR) and other cross functional teams to establish strong working relationships with e-commerce focused regulatory agencies and drive a positive narrative about our efforts to maintain a safe e-commerce environment. In this role, you will support the development and maintenance of relationships and monitor trends within key regulatory agencies and help to build internal and external processes.
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What You'll Do
- Play a vital role in driving e-commerce regulatory body engagement strategy, emphasizing proactive collaboration and partnership with leading product safety, and consumer protection organizations.
- Establish and cultivate relationships with regulatory agencies and industry partners influential in the development of e-commerce regulation and legislation.
- Partner closely with Legal, the Brand Protection team, Intellectual Property Rights (IPR) and other internal stakeholders to analyze and assess risks and impacts of industry efforts impacting e-commerce regulation and legislation.
- Analyze regulatory policies and develop internal documents to inform and educate Public Policy and other internal leaders of trends and developments within regulatory agencies.
- Represent TikTok Shop at external events to help develop relationships with regulatory agencies and drive TikTok Shop's regulatory strategy. Support the creation and execution of educational campaigns to promote the awareness of TikTok Shop for external audiences.
- Partner with internal cross functional teams to drive consistency in our external processes and narrative across TikTok and TikTok Shop and effectively communicate regulatory developments to internal stakeholders.
- Research and analyze industry regulatory developments, policy, and related trends. Stay abreast of industry best practices and emerging issues impacting e-commerce.
- Educate Public Policy colleagues at the US federal and state level on industry proposals impacting e-commerce and the company. Support advocacy efforts on legislative proposals.
- Draft memos, presentations, talking points and other materials for leaders on the Industry Relations and Regulatory Partnership team and other leaders within the Public Policy team.
- Establish and drive internal and external processes aimed at cross functional communication, education and efficiency.
Qualifications
Minimum Qualifications
- Bachelors degree or equivalent experience
- Experience working in relevant fields, such as government affairs/relations, trade associations, third party organizations, regulatory, or governmental bodies.
- Demonstrated experience in consumer safety, product safety, intellectual property, or related issues.
- Proven track record of successfully managing third party organizations and leading engagements with industry groups. Ability to influence key stakeholders.
- Strong collaboration, communication, teamwork and project management skills, with a proven record of success.
Preferred Qualifications
- Experience with E-commerce public policy issues.
- Ability to work effectively in a fast paced, ever changing environment.
- Flexible, strong judgement, resilience, and personal integrity.