Responsibilities
About The Team
Our QA team performs a critical function that supports our efforts to address objectionable or disturbing content. Content QA interacts with includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. It is possible that this role will be exposed to harmful content on a daily basis.
What Will I Be Doing:
- Conduct quality assessment work by ensuring and evaluating the quality of policy application in the content reviewed in German markets.
- Conduct root cause data analysis and summary of findings.
- Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.
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- Work closely with Local Operations and Safety teams, and act as escalation point of contact for policy-related questions, issues and solutions.
- Participate and occasionally facilitate coaching and calibration sessions to ensure consistent policy application.
Qualifications
Minimum Qualifications:
- More than ten-month experience working on content quality, safety or policy in a major tech or media company.
- Deep understanding of European online safety, privacy, and expression issues.
- Strong attention to detail and ability to work independently.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
- The ability to work differing work shifts as required.
- Professional fluency in German language given that this role will support the German speaking market.
Preferred Qualifications:
- Bachelor's degree is preferred, however not essential.
- Proven track record of working with co-workers across different countries is preferable but not required.