At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Team Introduction
We are looking for talented individuals to join our team in 2025. As a graduate, you will get unparalleled opportunities for your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok. The E-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth can not be underestimated.
With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our E-commerce GnE team in the US, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users. We aim to deliver high quality products together with a unique customer experience via TikTok.
Governance and Experience is a global team responsible for ensuring a well-functioning platform ecosystem. We ensure our marketplace is an exceptional experience, safe, and trustworthy for users, sellers, and creators. Joining the Customer Experience team, you will be part of a group analytical program managers and problem solvers that drive cross-functional initiatives in the design and management of customer experiences across fulfillment, aftersales, service, and trust & protection.

We are looking for talented individuals to join our team in 2025. As a graduate, you will get unparalleled opportunities for your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2025.

Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
- Own strategies and processes that enhance experience across the platform
- Lead multiple projects across Product, policy, operations and technical teams to define and scope the necessary strategy and workflows to be developed
- Builds strong relationships with cross-functional partners developing trust and mutual respect
- Conduct data analysis and provide metrics-driven insights on experience journeys and touchpoints, governance, and seller and customer trends for weekly/monthly meetings
- Draw on root cause analysis and trend reporting to solicit and drive broader resolutions
- Drive cross-functional product and process development and improvements and work with internal teams to collaborate, drive prioritization, analyze and resolve complex issues
- Builds strong relationships with cross-functional partners developing trust and mutual respect

Qualifications

Minimum Qualifications:
- Completion of MBA no later than December 2025
- Strong data analysis skills and proficiency in using Excel and SQL.
- Excellent logical reasoning skills, resource integration abilities, teamwork skills, communication, and ability to handle pressure.
- Ability to work autonomously in a fast paced, highly demanding and ambiguous environment. Strong sense of ownership and a results-oriented mindset.
- Track record of strong project delivery in project and program management settings.
- Ability to organize and lead cross-functional teams to achieve ambitious goals.

Preferred Qualifications:
- 1 - 2 years of Marketplace experience working for well-known e-commerce platforms.
- Experience in process development and process improvement, Six Sigma a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $120000 - $190000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.