At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Program Manager is a supporting role to the commercial team at TikTok. The Program Manager is responsible for tactical implementation of client accounts including the integration and planning work with cross-functional teams. This member of the team will work with all departments in the org including Creator Solutions, Brand Strategy, Ad Ops, Sales Ops, Brand Partner Managers, Product, and Account Managers and Legal.

We are looking for an enthusiastic, motivated self-starter. An individual that loves the fun, inspiration, and joy that TikTok brings into people lives. This is a fantastic opportunity for someone that has previously worked in account or project management in digital advertising and is ready for the next challenge. We are looking for a proactive individual with great attention to detail, strong analytical skills, and the ability to thrive under pressure.

Responsibilities:
- Work on go to market strategies for Italy and more broadly for Southern Europe.
- Work closely with the GM of Southern Europe on executing the strategy for the region and special projects for the region.
- Support the GM in efficient management of P&L and reconciliation/ billing with the Clients Solution and Finance team
- Work closely with the Sales team to help upload and maintain Quotes and further IOs in the platform. Create Quotes in the internal 3M system to help facilitate the bookings of our managed IO business.
- Work closely with Sales / Client Solutions to develop media plans for key clients with KPI deliverables in mind.
- Work with the creative strategy team to support the planning/ implementation of campaigns to deliver against Client goals and work with AdOps to check and reserve the required inventory.
- Foster a key relationship with Sales Ops to ensure all clients and Advertisers data is accurately set up in the sales CRM tool.
- Maintaining a strong communication flow from approvers on bookings and encourage a smooth booking procedure. You will be facilitating entry campaigns/contracts, ensuring they are issued accurately. Additionally, you will work to gain new campaign approvals and align with legal where necessary to get agency contracts and campaign agreements approved.
- Aid the Sales team in pre-sale pipeline management, reporting, and opportunity accuracy in CRM system.
- There will be opportunities for you to work with the Creator team and manage influencers for custom campaigns and help ensure videos are received in a timely manner.
- Assist the sales team with responding to RFI's as and when required.

Qualifications

Minimum qualifications:
- Have the ability to collaborate, work cross-functionally and communicate effectively across multiple business functions and geographies.
- Proactive attitude with excellent project management, organizational, and analytical skills.
- Experience diagnosing and solving technical problems with product and engineering teams is a big plus.
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders.
- Fluent in English and Italian, Spanish is a plus as this role will be involved in collaborating with local language stakeholders/vendors.

Preferred qualifications:
- Experience with previous CRM tools is a plus.
- Experience dealing with multiple requests and being able to effectively keep on top of timelines and communications with the wider sales teams.
- Project management experience is desired.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.