Program Manager, Global Product Delivery

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Global Product organization delivers the holistic product strategy for Visa and accelerates the seamless delivery of our products into markets. We are at the core of Visa’s vision to be the best way to pay and be paid for everyone, everywhere. Our diverse team continuously raises the bar on delivering best-in-class products and services to people all over the world.

The Global Product Delivery team is a business level program management office responsible for successfully delivering on Global Product’s priority objectives through superior execution of project and program management best practices. We collaborate closely with our Product teams and cross-functional colleagues across the organization.

Our team members swarm key initiatives and priorities, orchestrate cross-functional teams, and align on common objectives. We leverage an agile program management center of excellence framework to expedite delivery timelines and reprioritize activities as needed. We ensure alignment with Visa’s product delivery methodology and compliance requirements, providing an independent “general manager” perspective to problem-solving and issue resolution with a focus on outcomes. We support, enable, and hold team members accountable for delivering on committed outcomes and deliverables.

If you are a self-starter who enjoys leading and building teams, being the connective tissue keeping all stakeholders coordinated across the entire product lifecycle and want to be responsible for successful outcomes impacting Visa’s future growth – then this is the team for you!

Responsibilities

How you will make an impact:

• Execute and deliver on key global Product projects and programs, ensuring commercial delivery across multiple regions and markets.

• Establish structure and governance in areas where it doesn't exist or where processes are nebulous, ensuring clarity and streamlined operations.

• Lead workstreams consisting of various functions driving multiple simultaneous outcomes.

• Collaborate with a variety of stakeholders to manage scope, secure support and resources for execution, and deploy processes that improve day-to-day operations.

• Reconcile competing priorities, leverage synergies, align complementary initiatives, and build coalitions among cross-functional partners.

• Work through challenges, identify bottlenecks and dependencies, and unblock project teams for execution.

• Keep everyone informed by reporting on status, progress, milestones, deliverables, outcomes, and lessons learned to all applicable parties.

Why you’ll love us:

• We believe in teamwork – we win together.

• Our team is passionate about driving the future of payments.

• Quality outcomes and relationships matter to us.

• Visa is on an exciting journey, and we are at the forefront.

• Our team makes meaningful and significant impacts on areas of the business that are of the highest priority to the company.

• We are continuously growing and evolving.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 2-6 years of experience in a fast-paced environment, successfully navigating ambiguity, likely in product, product development, or large complex projects in a matrix organization.
• Self-motivated and highly driven, with a get-things-done attitude.
• Experienced agile advocate who knows how to bring new ways of working to an organization in transformation.
• Always learning and comfortable with constant change.
• Bring an entrepreneurial mindset to your program management approach, seeing needs and filling them.
• Excellent problem-solver and critical thinker, able to identify and remove barriers and enable teams to complete their objectives.
• Detail-oriented and have a proven ability to manage cross-functional initiatives with overlapping timelines and deliverables.
• Great listener and can communicate clearly with diverse stakeholders.
• Value strong working relationships and know how to use diplomacy to get things done.
• Have great judgment and show grace under pressure.
• B.S. or M.S degree or equivalent.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,900 to 180,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.