At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About
The Global Product & RD team is building up core TikTok products to ensure TikTok continues a healthy growth, deliver the best product experience to all of our users, build the most attractive features to help users enjoy their time on TikTok, earn trust in privacy protection, and more.
The Global Product team is growing exponentially. The business lines are ranging from Monetization Technology, Data, Machine Learning, System, Infrastructure, AR Effects, Security Technology and more.

About the team
TikTok Core Product team's goal is to provide the best user experiences to create, consume, and enjoy content on TikTok. As part of the Core Product team at TikTok, this team is focused on improving reliability, scalability, and security of TikTok account structure. We are looking for a Product Manager to lead account initiatives, run the full stack from infrastructure to applications and grow TikTok ecosystem accounts to a new level.

Responsibilities
1. Responsible for collecting and analyzing business processes, writing Business Requirement Documents (BRD), and proposing requirements to the product team to optimize the user experience and functionality of the institutional account product;
2. Design and develop standardized operating procedures (onboarding SOP) for the account product, ensuring standardization and efficient execution of business processes;
3. Write and regularly update the user manual for the account product, providing users with clear operational guidelines;
4. Responsible for updating and maintaining platform configurations and training the business team to use related capabilities and platforms to improve business efficiency;
5. Regularly collect feedback from the business team and users, optimizing existing service processes based on feedback to enhance service quality.

Qualifications

Minimum Qualifications
1. 3 years + working experience, bachelor and above, use English as a working language;
2. Familiar with business process management and requirement analysis;
3. Excellent documentation and communication skills;
4. Ability to independently design and optimize business processes;
5. Strong team spirit and problem-solving skills.

Preferred Qualifications
1. Experience in platform configuration and user training is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $120650 - $223250 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.