To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team
The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.

Responsibilities
- Collaborate with PM and RD teams to refine and implement search display strategies, driving improvements and optimization of key product metrics such as user engagement and satisfaction rates.
- Conduct investigations to lay the groundwork for informed strategy formulation and product iterations of innovative display features in search.
- Conduct rigorous evaluations to assess the impact and effectiveness of newly implemented features, ensuring they meet strategic goals and user expectations.
- Gather and analyze search user feedback and performance data to develop insights, contributing to the overall decision-making processes of strategic improvements and optimizations.
- Independently manage evaluation and investigation projects, and be responsible for the overall process from planning to high-quality analytical outputs.
- Collaborate closely with Product Managers and technical teams to generate evaluation standards and project SOPs. Provide guidance to ensure all project milestones are met and align with the operational standards.
- Act as a liaison between technical teams and operational units, participating in training and standardization activities to ensure consistency and quality in execution across the operations team.
- Design and implement proactive operational plans in response to special scenarios or major events, coordinating internal and external resources to ensure efficient implementation and achievement of business goals.
- Manage and adapt to ad-hoc projects and urgent business requests efficiently, demonstrating flexibility and proactive problem-solving.

Qualifications

Minimum Qualifications
What should I bring with me?
- Bachelor's degree or above; with at least 2 years of experience in an operational role within the tech or digital media sectors, preferably in search functionalities
- In-depth understanding of search engines and TikTok or similar social media platforms. Sensitive to user behavior, content experience, and online security risks. Preferrably possessing the knowledge of AI-driven product enhancements and their implications on user experience.
- Strong analytical skills with a proven track record of using data to influence decision-making and drive improvements.

Preferred Qualifications
- Excellent communication skills with the ability to work effectively across multiple teams and to manage cross-functional operational efforts. Project management experience will be preferred.
- Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly dynamic, rapidly changing environment.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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