At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Trust and Safety platform team is responsible for protecting our users from harmful content and abusive behaviors. With the continuous efforts of our trust and safety platform team, TikTok can provide the best user experience and bring joy to everyone in the world.

The User Experience Enhancement team is dedicated to ensuring the satisfaction and experience of platform users. We achieve this by establishing a comprehensive User Experience Measurement system in collaboration with data science, analyzing user feedback and issues through root cause analysis, and conducting regular user satisfaction surveys. Additionally, we drive issue governance initiatives and collaborate with cross-functional teams to enhance products and systems, all with the overarching goal of continuously improving the platform user experience.

We are looking for talented individuals to join our team in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2025. Please state your availability and graduation date clearly in your resume.

Applications will be reviewed on a rolling basis. We encourage you to apply early.

Candidates can apply for a maximum of TWO positions and will be considered for jobs in the order you applied for. The application limit is applicable to TikTok and its affiliates' jobs globally.

Responsibilities
- Set up NPS survey and support on the analysis and attribution of metric trends.
- Support ticket analysis to identify and cluster issues with root causes, follow up with internal teams to push for improvements on known issues.
- Identify user needs and bring up optimization requirements based on both NPS survey and ticket analysis.
- Assist and support experience enhancement projects if necessary.

Qualifications

Minimum Qualifications:
- Bachelor's Degree and above.
- Excellent problem-solving, critical thinking and analytical ability.
- Strong teamwork and communication skills.
- Learning ability, adaptability and being able to work with colleagues in different time zones.
- Proactive, being able to work under pressure, strong initiative and ownership.
- Flexibility to work on a shift basis twice a month to support users as needed, which may include weekends and public holidays. The morning shift would be 8am - 4pm and the afternoon shift would be 3pm - 11pm.

Preferred Qualifications:
- Internship or work experience related to user/platform experience operations in the internet industry.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $66560 - $106667 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.