Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
The Payment team of U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform.

Are you passionate about ensuring seamless online payment experiences and have a deep understanding of payment channel partnerships? We're seeking a dynamic Payment Channel Operations analyst to join our TikTok team, focusing exclusively on the complete cycle of online payments. Your expertise will be central in optimizing our payment processes, cultivating robust partnerships, and ensuring unparalleled service to our global clientele.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
- Payment Channel Management: Oversee the end-to-end online payment process, ensuring smooth transactions and enhancing our partnerships with Payment Service Providers (PSPs).
- Payment Escalation Strategy: Proactively manage and address payment escalations with PSPs, ensuring resolution in alignment with industry standards.
- Fraud Prevention: Identify and act on potential fraudulent patterns, collaborating closely with the risk team to devise and implement preventive strategies.
- Regulation & Compliance: Remain updated with the latest online payment regulations and best practices, ensuring TikTok's processes are always compliant and top-notch.
- Stakeholder Collaboration: Strengthen relationships with internal teams and external payment partners, with an emphasis on continual collaboration with PSPs.
- Strategic Initiatives: Lead and contribute to special projects that aim to innovate and enhance our online payment infrastructure.

Qualifications

Minimum Qualifications
- Professional Experience: Minimum of 4 years deeply rooted in online payment channels and partnership management, particularly with PSPs, showcasing profound expertise in the sector.
- Communication Expertise: Ability to communicate complex payment processes clearly to a diverse audience and work seamlessly with interdisciplinary teams.
- Team Synergy: A history of building and maintaining collaborative relationships, driving mutual success.

Preferred Qualifications
- Industry Mastery: Comprehensive understanding of the online payment ecosystem, emphasizing payment channel partnerships and escalation processes.
- Analytical Prowess: Exceptional capability to navigate the intricacies of online payment systems, leading to prompt and effective resolutions.

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $88000 - $151111 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.