North America Monetization Strategy & Operations Sales Policy Lead

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.

Responsibilities
- Lead a team which drives sales policy setting, process definition & improvement, approval as well as execution.
- Establish clear policies & SOPs on sales policies including but not limited to: sales incentive plans, calculations, exceptions, account ownership etc.
- Evaluate the effectiveness of sales policies based on rigorous quantitative & qualitative analysis, identify & implement iterations.
- Drive accountability for execution (e.g. attainment calculations, exception approvals, system input, final payout etc) to ensure policies are strictly followed & payouts are accurate
- Revamp existing policies, processes & execution to drive stronger steering from the regional level, and higher consistency, efficiency & output quality across sub teams.
- Identify deficiencies in processes & tools and partner with internal teams to develop and implement solutions; drive the adoption of new solutions, as well as provide ongoing training & documentation.
- Navigate complex situations & processes, drive stakeholder engagement and alignment, make iterations based on feedback, as well as act proactively to anticipate potential blockers.
- Collaborate closely with NA & global teams across MSO, 3M, Legal, HR, & other XFN teams to drive initiatives.

Qualifications

Minimum Qualifications:
- 3+ years of experience working in a fast-paced environment & similar function (e.g. strategy & operations teams in other companies, consulting, finance etc).
- Ability to think structurally, simplify complex issues & identify root causes; thrive in ambiguity.
- Strong analytical skills & ability to translate data into insights.
- Excellent communication (verbal & written), interpersonal, and stakeholder management skills.
- Detail-oriented approach with the ability to work under pressure to meet deadlines.
- Ability to independently multi-task & help the team prioritize and manage time effectively.
- Ability and appetite for learning quickly in a fast-paced team environment, & working under pressure to meet deadlines.

Preferred Qualifications:
- Proficient in Microsoft Office and/or Google Suite, especially Excel and Google Sheets. Experience with data visualization software, BI tools, or SQL is a plus.
- Experience using CRM Platforms(Salesforce, Dynamics, etc), Order Management Systems(Operative, Prisma, etc), and Compensation Platforms(Anaplan/Xactly/SPIFF) is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $125000 - $220000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.