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Monetization Strategy and Operations - Third Party Contractor - Operational Excellence Specialist

AT TikTok
TikTok

Monetization Strategy and Operations - Third Party Contractor - Operational Excellence Specialist

Sydney, Australia

Responsibilities

About the Team
The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.

Responsibilities
- Project manage / coordinate with Sales teams and CRM teams to develop optimized CRM-related business processes, stay up-to-date with new CRM products and feature launches and ensure Sales teams are on board;
- Support transactions related business operations (like contracting and invoicing processes) and ensure a smooth client journey from registration to the 1st dollar spend;

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- Manage sales incentives (from calculation to payout) and improve accuracy and efficiency via process and system enhancements;
- Lead processes standardisation projects independently across APAC markets, provide guidelines and training for the Sales team;
- Conduct in-depth analytical review of business operations, and prepare clear and concise management reporting via dashboard visualization;
- Act as the 1st line support for Sales teams providing prompt assistance and troubleshooting for daily issues, develop and monitor Help Desk performance indicators, suggest sales process improvements based on insights from Helpdesk data;
- Coordinate with Sales and cross-functional teams (Finance, HR/Payroll, Product, HQ Teams, etc.) with a strong client-focused and continuous improvement mindset.

Qualifications

Minimum Qualifications:
- Minimum 3 years of experience in a fast-paced company with knowledge of/experience in Media/Media Operations, Digital Advertising, Business Intelligence, Revenue Strategy/Operations, Audit, or related fields;
- Highly analytical; comfortable dealing with people and the processing of business operations;
- High attention to detail and strong organizational skills;

Preferred Qualifications:
- Proficiency with MS Office Suite, MS Excel and PowerPoint preferably (BI system knowledge is a plus);
- Highly self-motivated, independent, proactive, agile and determined to drive assigned targets and projects with perseverance and passion.

Client-provided location(s): Sydney NSW, Australia
Job ID: TikTok-7484187517689006354
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.