Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
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About the Team
The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.
Responsibilities:
- Project manage / coordinate with Sales teams and CRM teams to develop optimized CRM-related business processes, stay up-to-date with new CRM products and feature launches and ensure Sales teams are on board;
- Support transactions related business operations (like contracting and invoicing processes) and ensure a smooth client journey from registration to the 1st dollar spend;
- Manage sales incentives (from calculation to payout) and improve accuracy and efficiency via process and system enhancements;
- Lead processes standardisation projects independently across APAC markets, provide guidelines and training for the Sales teams;
- Conduct in-depth analytical review of business operations, and prepare clear and concise management reporting via dashboard visualization;
- Act as the 1st line support for Sales teams providing prompt assistance and troubleshooting for daily issues, develop and monitor Help Desk performance indicators, suggest sales process improvements based on insights from Help Desk data;
- Coordinate with Sales and cross-functional teams (Finance, Legal, Tax, HR/Payroll, Product, HQ Teams, etc.) with a strong client-focused and continuous improvement mindset.
Qualifications
Minimum Qualifications:
- Bachelor degree in Accounting, Business Administration, Analytics or related fields
- 3+ years of experience in a fast-paced company with knowledge of experience in Media/Media Operations, Digital Advertising, Business Intelligence, RevenueStrategy/Operations, Audit, or related fields
- Highly analytical, comfortable dealing with people and the processing of business operations
Preferred Qualifications:
- High attention to detail and strong organizational skills
- Proficiency with MS Office Suite, MS Excel and Power Point preferably (BI system knowledge is a plus)
- Proficiency in English and Korea language would be advantageous
- Highly self-motivated, independent, proactive, agile and determined to drive assigned targets and projects with perseverance and passion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.