Learning & Enablement Analytics Team Lead, Global Business Solutions

The ideal candidate has strong expertise in training analytics, and extracting insights from Learning Management Systems (LMS) and CRM systems to help provide a clear narrative of the trainings impact. This person will play a key role in ensuring our training programs are data-driven, impactful, and aligned with business goals. They will also present actionable insights to senior stakeholders and make recommendations to continuously improve the effectiveness of our training initiatives.

Responsibilities:
- Lead, coach, and mentor a team of two analysts, fostering a high-performing, collaborative, and innovative team culture. Setting clear goals and expectations for the team, monitor performance, and ensure timely delivery of key projects and reports.
- Own and lead the reporting strategy to evaluate the impact of sales training, product education, and leadership development programs.
- Define and track key performance indicators (KPIs) to measure the effectiveness and ROI of training initiatives.
- Develop and maintain robust automated data integration processes, pulling from CRM systems, LMS, and other relevant data sources.
- Create dashboards and reports using relevant tools to communicate training impact across the organization. Presenting insights and recommendations to senior leadership, providing clear data-driven narratives to guide decision-making.
- Regularly update training leaders on the progress and success of training initiatives, ensuring alignment with business goals.
- Continuously improve data collection, reporting, and analytics processes to ensure accuracy, scalability, and efficiency.
- Maintain close collaboration with regional BTD leaders to gain a clear understanding of their training priorities and ensure that reporting frameworks are aligned with the GBS core learning objectives and strategic goals.
- Partner with global training and enablement teams to innovate and refine the way we assess and report on training outcomes.
- Proactive and solutions-oriented, with a passion for data-driven decision-making.
- A can-do, positive attitude and a strong desire to get things done.
- Highly organized with proven business experience managing multiple complex projects.

Qualifications

Minimum Qualifications:
- Bachelor's degree in Business, Data Analytics, Statistics, or a related field. A master's degree is a plus.
- 5+ years of experience in training analytics, sales reporting, or related fields and 2+ years of experience leading or managing a team in a data or reporting function.
- Proven experience reporting on training impact and ROI, with a strong understanding of training evaluation models (e.g., Kirkpatrick) with experience consolidating, manipulating, and analyzing multiple/large data sets.
- Experience working with APIs, in Learning Management Systems (LMS) and CRM systems.
- Advanced skills in data visualization tools and data analysis tools with strong knowledge of data integration, automation, and database management.
- Knowledge of UX principles to present data effectively for leaders and learners.
- Excellent verbal and written communication skills, with the ability to simplify and convey complex data to diverse audiences.

Preferred Qualifications:
- Basic programming knowledge including SQL. Familiarity with Python, JavaScript or similar is a plus
- Basic web-development
- Exceptional leadership and coaching abilities to build a high-performing team.
- Experience in developing training dashboards, recruitment scorecards, and/or people analytics programs.
- Experience in a global organization or with geographically dispersed teams.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $114000 - $185000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.