Responsibilities
About TikTok:
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team:
Ensuring that our global community is safe and empowered to create and enjoy content is our core value. The Global Monetization Integrity (MI) team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce and to ensure advertiser quality on our platform.
The Engagement Project Manager role is part of the Global Monetization Integrity Team. This highly visible and influential role will collaborate extensively with advertisers, business stakeholders, internal operations and several cross-functional teams. You will build strong, strategic relationships with leaders across the Sales and Monetization Integrity organizations.
Responsibilities:
- Proactively engage with JP sales leaders, partner with cross-functional teams to support the regional sales team from daily inquiries to improve advertiser integrity experience, establish and optimize service management mechanisms and processes to improve sales/clients satisfaction rate.
- Data driven, improve integrity north star metrics through proactive sales educations and landing practical solutions with XFN teams.
- Responsible for overall control of monetization integrity issues for JP sales/advertisers/agencies, working closely with XFN teams (such as product, policy, risk, etc.) to ensure the smooth resolution of daily operation issues for regional sales teams.
- Regularly synchronize policy, process updates, etc. with internal and external stakeholders, convey the impact of changes, and help sales explore customer acquisition opportunities;
- Track and analyze exceptional cases, provide timely communication and education to sales and advertisers, helping them achieve healthy advertising results on platform;
Qualifications
Minimum Qualifications:
- Bachelor's degree or above, with over 5 years of working experience in internet companies, tech industry.
- Prior experience in a program/project management/Sales Engagement role.
- Business Level Japanese and English language competency
- Able to demonstrate analytical-thinking and problem-solving in the daily routine.
Preferred Qualifications:
- Experience working collaboratively in a global, diverse team and environment.
- Customer-oriented, good at listening, good at balancing business and operational perspectives.
- Experience prioritizing and managing tasks within a fast paced environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.