Responsibilities
About the team:
At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.
About the role:
The Client Solutions Planner (CSP) is responsible for implementation of reservation products and administrative tasks to ensure proper delivery. This member of the team will work with all departments in the org including Creator Monetization, Brand Strategy, Ad Ops, Sales Ops, Brand Partner Managers, Client Solutions Managers and Product. The Client solutions planner will be in charge of controlling and managing the team's administrative processes as well as controlling the reservation campaigns, their correct implementation and reports.
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Responsibilities:
- Work with the Finance and Sales Ops team on any new client approvals
- Enter IO into Order Management System and track the progress from beginning to completion
- Verify accuracy of Internal IO and client insertion order
- Administrative control of IOs and billing control
- Support and work with the Brand Partnerships (Sales) Team on pre-sale research and pitch
- Support Client Solutions team in post-sales execution and reporting needs for clients
- Manage and grow post-sale client relationships with advertisers of all sizes
- Management and control of reservation product campaigns, report generation and presentation of results
- Manage the internal Project Applications
Qualifications
Minimum Qualifications:
- 1+ years of experience in account management / client services roles in digital marketing or ad tech - experience with auction-based ad networks
- Proficient in Spanish & English through speaking, writing, and interpersonal skills (due to the business requirement in-region)
Preferred Qualifications:
-Knowledge and management of administrative processes and a strong ability to control and manage information, documents, etc.
- Ability to analyze data and identify insights to assess reservation campaign performance
- Have the ability to collaborate, work cross-functionally and communicate effectively across multiple business functions and geographies
- Proactive attitude with excellent project management, organizational, and analytical skills
- Experience with Excel, experience with analyzing datasets and delivering insights
-Operations or financial analyst in media agencies