Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
The Global Payment team of U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
Do you excel in offering exceptional customer support and have a strong foundation in payment processing? We're looking for a dedicated Chargeback Disputes Analyst to strengthen our TikTok team, ensuring exceptional service to our global users. As a Chargeback Disputes Analyst with expertise in payment processing, you'll be pivotal in handling payment disputes and guaranteeing a hassle-free journey for our valued customers. Responsibilities will include the following:

- Transaction Investigation: Perform thorough examinations and analyses of cardholder disputed transactions, adhering strictly to card scheme regulations.
- Chargeback Oversight: Review daily processing system reports related to chargebacks and retrievals, ensuring accuracy and compliance.
- Fraud Detection: Recognize patterns indicating potential fraudulent activity and take the necessary measures to resolve issues escalated by the team.
- Regulatory Adherence: Stay updated with the latest card scheme rules and regulations, ensuring all processes align with these standards.
- Risk Team Collaboration: Provide support to the risk team in various initiatives, contributing to ad hoc projects as required.
- Team Goals Achievement: Operate both individually and collaboratively with peers, working diligently to realize the overarching objectives of the risk team.

Qualifications

Minimum Qualifications
- Professional Background: A minimum tenure of 4 years deeply immersed in Chargeback Management, Payments Processing, or related field.
- Industry Proficiency: Strong foundational knowledge of the payment technology sector, with a particular emphasis on the chargeback/dispute lifecycle.
- Communication Prowess: A confident communicator, equipped with the skills to engage seamlessly across all echelons, complemented by the capability to work in tandem with cross-functional teams.
- Collaborative Ethos: Demonstrated ability to foster relationships and collaborate efficiently with various departments to achieve shared goals.
- Analytical Acumen: Solid grasp of the intricate details of payment processes, allowing for adept identification and resolution of relevant challenges.

Preferred Qualifications
- Experience in e-commerce or digital payment industries.
- Familiarity with SQL, Python, or other data analysis tools.
- Experience working with fraud detection and prevention systems.
- Previous experience with chargeback management platforms(e.g., Ethoca, Verifi, Accertify, Cybersource).
- Demonstrated ability to develop and implement process improvements in a chargeback management environment.
- Understanding of cross-border payment processing and related chargeback rules.
- Strong presentation skill and experience in creating data-driven dashboards and reports.
- Certification in fraud prevention, payments, or chargeback management (e.g., CFE, CFCS, CFCI)

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $102400 - $164444 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.