APAC AdEx - Experience Engagement Program Manager

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impacts on ourselves, our company, and the communities we serve.
Join us.

We are the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.
Ensuring that our global community is safe and empowered to create and enjoy content is our core value. The Global Monetization Integrity (MI) team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce and to ensure advertiser quality on our platform.

About the Role:
We are seeking an accomplished Engagement Program Manager (PGM) to join our APAC Monetization Integrity Advertiser Experience Team. This high-impact role offers significant visibility and the opportunity to collaborate extensively with advertisers, GBS sales stakeholders, internal operations, and cross-functional teams. You will cultivate strategic partnerships with leaders across Sales and Monetization Integrity to drive initiatives that improve advertiser experience, operational efficiency, and business outcomes.

Responsibilities:
1.Lead Strategic Initiatives: Partner with cross-functional teams, particularly Sales, to spearhead large-scale strategic projects and resolve operational challenges at scale.
2.Foster Strategic Relationships: Build and maintain strong relationships with leaders across Sales and Monetization Integrity to enhance collaboration and alignment.
3.Drive Operational Excellence: Improve key operational metrics through targeted education initiatives while providing regular updates, addressing concerns, and communicating trends and change impacts to internal and external stakeholders.
4.Influence Through Data: Use data-driven insights to inform, shape, and execute new strategies, ensuring alignment with overall company objectives.
5.Leverage Analytical Insights: Collaborate with data and measurement partners to identify and track key performance indicators, ensuring initiatives support product, customer, and community goals.
6.Enhance Support Processes: Identify trends and recommend improvements to detection and support processes to boost team efficiency and advertiser outcomes.
7.Consult and Coach: Advise sales teams and advertisers, providing insights and analysis to drive better results on our platforms.

Qualifications

Minimum Qualifications:
1.Minimum of 5 years of experience in program or project management, preferably in the internet or technology industry.
2.Proficiency in English is required (Written and Spoken).
3.Strong analytical thinking and problem-solving skills with a track record of applying these in daily operations.
4.Proven ability to present analytical findings to cross-functional teams and leadership, influencing strategy and decision-making.

Preferred Qualifications:
1.Entrepreneurial mindset with the ability to navigate ambiguity and adapt to changing environments.
2.Exceptional organizational skills with the ability to prioritize and manage tasks in a fast-paced setting.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.