Responsibilities
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the team
Our Safety Labeling Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in performing audits and identifying errors, and swiftly addressing them in time to ensure excellence in our moderation efforts.
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It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Safety Ops Quality Analyst interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities:
1. Design training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labelers successfully go-live within the targeted timeframe.
2. Deliver process/product/policy training in classroom and/or virtually to new joiners
3. Involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of labelling team
4. Responsible to provide detailed analysis of errors and feedback to respective team through calibration session and recommend ways to improve quality score.
5. Monitoring the queue data and recording daily output, communication and working closely with BPO and RD if any system/platform issue arises.
6. Support on QA related project if needed such as process optimization, sampling plan, appeal mechanism, labeling policy optimization and policy cascading process;
7. Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
Qualifications
Minimum Qualifications:
1. Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
2. Minimum 1 year working experience as Quality Assurance Analyst;
3. Proficient in English and Traditional Mandarin since you will be overseeing Taiwan/Macau market;
Preferred Qualifications:
1. Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage;
2. Proficiency in distinguishing sentence types, text genres, and writing styles;
3. Skill in sorting, analyzing, and reorganizing authentic information sourced online;
4. Ability to generate or paraphrase information into well-structured paragraphs and articles with logical coherence;
5. Capability to identify content that poses evident or potential risks to users;
6. Strong attention to details and ability to work independently;
7. Possesses good interpersonal skills;
8. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
9. Your resilience and commitment to self-care to manage the emotional demands of the role.