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ADSEO Safety Ops QA

AT TikTok
TikTok

ADSEO Safety Ops QA

Kuala Lumpur, Malaysia

Responsibilities

About the team
Our Safety Labeling Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in performing audits and identifying errors, and swiftly addressing them in time to ensure excellence in our moderation efforts.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Content that ADSEO Safety Ops Quality Assurance interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

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Responsibilities
1. Perform daily audit on internal system;
2. Provide analysis of errors and feedback to respective team;
3. Work with training team to align policy understanding of QA and labelers;
4. Provide support on Policy/Quality related questions on ad-hoc basis;
5. Responsible in guiding new joiners in order to achieve ramp up target;
6. Work closely with Safety Specialist in order to provide feedback on quality;
7. Identify potential errors in policy and correct them in time;
8. Conduct quality meeting with the team to analyze errors;
9. Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications

Minimum Qualifications
1. Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
2. Minimum 1 year working experience as Quality Assurance Analyst;
3. Proficient in English as working language.

Preferred Qualifications
1. Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage;
2. Strong attention to details and ability to work independently;
3. Possesses good interpersonal skills;
4. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
5. Your resilience and commitment to self-care to manage the emotional demands of the role

Client-provided location(s): Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job ID: TikTok-7332770981348444466
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.