About
The Trust & Safety team at TikTok helps ensure that our global community is safe and empowered to create and enjoy content across all of our applications. The Trust & Safety team develops and reviews our community policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves.

About the team
Our Trainers are an essential part of making our Trust & Safety Operations teams successful. They develop and deliver online & classroom training to address changes to policies, induct new team members and help our teams gain new skills. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing:
1. Deliver process/product/policy training in classroom and/or online environment in English and Mandarin language.
2. Help to develop and deliver training courses for different trainees/markets/products.
3. Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.
4. Participate/lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions.
5. Work with labeling business team to achieve top performance, including group coaching, bottom performers identification and training.

Qualifications

Minimum Qualification:
1. Bachelor's degree or above, short video product user.
2. At least 1-year training experience in trust and safety or policy in a major tech or media company.
3. Proficient in English and both Mandarin and Traditional Chinese since you will be overseeing China/Taiwan/Macau market;

Preferred Qualifications:
1. A fast learner who has the ability to embrace a fast-paced working environment.
2. Be familiar with machine learning and content understanding.
3. Willing to travel abroad to a nearby country for a short period of up to 1 month.
4. Strong cultural communication and interpersonal skills.
5. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
6. Your resilience and commitment to self-care to manage the emotional demands of the role

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.