Discovery is at the core of everything we do - whether it's a great value, incredible style, or building long-lasting partnerships with people around the world. That's what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.
The Opportunity: Contribute To The Growth Of Your Career.
The Facilities team is responsible to manage daily service request work orders, and additional correspondence, including e-mails from our retail stores, vendors, and TJX field. Facilities Administrator will field questions, resolve standard store repairs, document information into the call tracking system and ensure effective communication at all levels. Administrators are responsible for taking the information from the store management and analyzing the problems to determine the fastest, most cost-effective solution, while taking into consideration the impact on customer service.
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- Respond accurately, promptly and effectively to all forms of communication, including but not limited to e-mails generated from the TJX field directly or through the ServiceChannel platform.
- Ensure all repairs are completed in a timely manner and escalating difficult calls to Supervisor when repairs are not being addressed within certain timelines. Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions.
- Follow up with vendors to ensure timely resolution to open issues.
- Document vendor and store information into call tracking system.
- Promote a positive Company image to support Facilities objectives and mission statement.
- Compose personal replies to e-mails and maintain assigned reports.
- Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.
Who We Are Looking For: You.
- Bachelor's degree preferred
- Proficiency in Excel
- Exceptional verbal and written communication abilities
- Excellent listening skills
- Strong organizational and follow-up capabilities
- Ability to prioritize tasks effectively
- Familiarity with ServiceChannel is advantageous
- Demonstrated conflict management skills
- Flexible mindset with a focus on conflict resolution
- Proficient typing skills
We care about our culture, but we also prioritize your needs!
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
This position has a starting pay range of $24.35 to $32.25 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience
Discover Different at TJX means opportunity, teamwork, and career growth. That's why working here is so much more than a job. When you're a part of our TJX family, you have the full support of a diverse, close-knit group of people who work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: 300 Value Way Marlborough MA 01752