Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or enhancing efficiency in their laboratories, we are here to support them. Our distributed team of over 90,000 colleagues collaborates to provide an outstanding combination of new technologies, convenient purchasing options, and pharmaceutical services. This is made possible through our renowned brands, such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, and Patheon. For more information, please visit www.thermofisher.com.
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Job Title: Ops Training Specialist I
Business Title: Knowledge Retention Specialist
Location: Budapest/Hungary
Employment Type: Full-time
As Knowledge Retention Specialist you will lead the execution of the knowledge retention strategy. The Knowledge Retention Specialist plays a critical role in ensuring that organizational knowledge is effectively collected, maintained, and disseminated across the team. This role involves conducting comprehensive learning need analyses, ensuring that functional training programs are effectively developed and delivered, and that all team members have access to the information and resources they need to perform their roles effectively. The Knowledge Retention Specialist will also be responsible for running operational readiness measurement process, monitoring quality, and driving the process of continuous feedback to develop a culture of continuous improvement.
Key Responsibilities:
- Conduct thorough learning need analyses to identify relevant training topics for each role within the workstream.
- Develop and maintain a comprehensive trainer matrix, identifying primary and backup trainers for each topic.
- Run the Certified Training Facilitator process for internal trainers/SMEs
- Ensure individualized training plans are developed for team members based on their specific learning needs and role requirements
- Implement and maintain a training tracker to monitor progress and ensure timely completion of training objectives.
- Ensure that training records and related administration is accurate and ready to be audited
- Work with the workstream to design, develop, implement and administer knowledge assessments to evaluate the effectiveness of training programs and identify areas for improvement.
- Handle the feedback mechanism between trainers, trainees and affected people managers.
- Ensure that team members' operational readiness is assessed during the probation period Collaborate with the workstream to develop and implement operational readiness metrics and reporting.
- Monitor the quality of training programs and materials to ensure they meet organizational standards and objectives.
- Perform quality monitoring and assessments to measure the effectiveness of functional training programs and reveal training or process improvement opportunities.
- Develop and maintain a comprehensive knowledge matrix that outlines the knowledge and skills of the team members in the workstream
- Develop and deliver trainings
Skills:
- Ability to work in a fast-paced, complex, and rapidly growing/changing work environment
- Excellent communicator
- Self-motivated with a bias for action and a keen sense of urgency
- Must possess adequate computer skills in Microsoft 365 Office applications
- Ability to work with and influence business leaders and SMEs to define and implement Knowledge Retention plans
- Passion about learning, desire and ability to guide and help others
- Strong project - and partner management skills
- Strong written, verbal communication skills and presentation skills
- Focus on interpersonal relationships
- Ability to handle multiple tasks and solve complex problems
- Display attention to detail and accuracy
- Good organizational skills and the ability to prioritize and / or delegate effectively
- Demonstrate judgment, tact in dealing with internal customers
- Fluency in English
Experience:
- Experience with planning, organizing and delivering functional training
- Evidence of working within a matrix environment with ability to influence and lead change
- Experience in an operational business environment; demonstrable customer-focused approach
- Experience in implementing programs and processes that yield positive results
- Exposure to process improvement efforts (e.g. Kaizen, PPI, six sigma, practical process improvement)
- Project management
- Experience with Promapp and Thermo Fisher GBS SSC workstreams is a plus
Education:
- Bachelor's degree is required
- Knowledge of adult learning principles
- Project Management Certification is a plus
Benefits:
- Competitive salary and Cafeteria benefits (SZÉP-card allowance)
- All You Can Move Sport Pass at a discounted price
- Comprehensive Medicover health insurance package & health screenings
- Life, accident & critical illness insurance
- Monthly pension fund contribution after 6 months of employment
- Annual performance-based bonus
- Flexible working arrangements
- Professional development through soft and hard skill training and continuous learning opportunities
- Complimentary language courses after 3 months of employment
- Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center
- Access to discounted dental care services
- Relaxation areas with massage chairs
- Complimentary parking in the office building
- Multilingual work environment with native colleagues
- Vibrant, collaborative culture with a diverse, multicultural community and innovative technology
- Exciting team and company events, including Social Responsibility and After-Hours activities
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.