Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Join Thermo Fisher Scientific Inc. and be part of a team that values your contribution to groundbreaking advancements in cancer research, environmental protection, and food safety. We are seeking an experienced and highly skilled Supervisor to lead a team of Technical Applications Specialists specializing in Sequencing (NGS and Capillary Electrophoresis). In this pivotal role, you will be responsible for supervising technical support activities. Your role will not only make a tangible difference in the world but also champion your professional growth and career aspirations.

Discover Impactful Work:

• Lead and guide a team of Technical Application Support Scientists in Sequencing (NGS and Capillary Electrophoresis) to achieve strong performance and career development.
• Boost customer experience and drive business growth to attain revenue targets.
• Encourage and empower your team to excel in customer happiness and business objectives.
• Develop and implement the long-term vision and strategy for the Services and Support Team.
• Manage workload and schedules to meet goals and optimize resources.
• Report on performance metrics and provide variance analysis.
• Ensure effective communication within the team and across the company.
• Resolve customer issues and complaints.
• Ensure compliance with standard operating procedures.
• Lead projects to successful implementation.
• Transform customer experience through new support tools and processes.
• Actively drive growth and stimulate new business.
• Recruit, retain, and develop talent.
• Establish annual priorities and goals for the team.
• Implement process improvements to improve service and support.
• Maintain relationships with international contacts.
• Collaborate with other functional groups to ensure smooth operations.

• BS or equivalent experience required; advanced degree or equivalent experience in life sciences preferred.

• 5+ years of experience in technical support, customer care, or in a similar field, ideally with first-hand sequencing experience; 1+ years of leadership experience preferred
• Strong numerical reasoning, scientific proficiency, and technical support experience.
• Outstanding communication and interpersonal skills, with the ability to successfully engage with customers, colleagues, and partners at all levels.
• Proficient in Microsoft Office and capable of clear, concise communication.

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount