Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Company Overview:

Join Thermo Fisher Scientific Inc. and be part of a team that values your contribution to groundbreaking advancements in cancer research, environmental protection, and food safety. Your role will not only make a tangible difference in the world but also foster your professional growth and career aspirations.

Responsibilities:

• Lead and guide a team of Technical Application Support Scientists to achieve strong performance and career development.
• Boost customer experience and drive business growth to attain revenue targets.
• Encourage and empower your team to excel in customer happiness and business objectives.
• Develop and implement the long-term vision and strategy for the Services and Support Team.
• Manage workload and schedules to meet goals and optimize resources.
• Report on performance metrics and provide variance analysis.
• Ensure effective communication within the team and across the company.
• Resolve customer issues and complaints.
• Ensure compliance with standard operating procedures.
• Lead projects to successful implementation.
• Transform customer experience through new support tools and processes.
• Actively drive growth and stimulate new business.
• Recruit, retain, and develop talent.
• Establish annual priorities and goals for the team.
• Implement process improvements to improve service and support.
• Maintain relationships with international contacts.
• Collaborate with other functional groups to ensure smooth operations.

• Education: BA/BS or equivalent experience required; advanced degree or equivalent experience in life sciences preferred.
• Experience: 5+ years in a similar field; 0-5 years of leadership experience.
• Strong numerical reasoning, scientific proficiency, and technical support experience.
• Outstanding communication and interpersonal skills, with the ability to successfully engage with customers, colleagues, and partners at all levels.
• Proficient in Microsoft Office and capable of clear, concise communication.