The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills, strong people management and leadership skills. Experience in credit and collections and people management as well as a passion to achieve critical metrics are crucial to fully grasp the complexity of the role.

Responsibilities:

• Responsible for performance management and development of the team through regular 1-1s and portfolio reviews.
• Drive Key Performance Indicators' achievement across the portfolios, prepare root cause analysis for misses and work on continuous performance improvement.
• Review and sign off of customer credit limits, including analysis of customer financial statements in order to maintain an appropriate level of credit risk.
• Lead the collection process for delinquent accounts to ensure a strong receivable, including establishing relationships with collection agencies and attorneys.
• Resolve disputes with customers and other departments in a timely manner.
• Collaborate closely with Customer Service managers and Commercial teams to improve credit quality and cash flow and to ensure efficient processes.
• Provide support in collecting high-risk accounts.
• Maintain accurate documentation and information in customer credit files, in compliance with regulations.
• Drive a culture of continuous process improvements with the goal of creating lean processes and standardization.
• Collaborate effectively with Internal and External Audit teams to facilitate testing procedures.
• Deputize for Manager where required.
• Undertake other projects and responsibilities as assigned.
• Ensure the performance of all tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements.
• Follow equal employment opportunity laws, regulations, and company policies to maintain fair practices in hiring, performance management, promotion, and compensation, while actively preventing sexual harassment.

Skills & Qualifications Required:

Skills:

Demonstrated strong leadership skills, ability to inspire and motivate team members, set clear expectations, and provide guidance and support.

Effective communication skills are crucial to convey expectations, provide feedback, and lead successful negotiations.

Strong problem-solving skills to handle complex situations, identify root causes, and develop effective solutions.

Proficient in interpreting financial data, credit reports, and customer information to make informed decisions and accurately forecast important metrics, ensuring efficient credit risk management.

Excellent organizational skills: being able to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

Working collaboratively with other departments, such as Sales and Customer Service, to improve credit quality and cash flow.

Establishing and maintaining strong relationships with customers, collection agencies, and attorneys to ensure effective debt recovery.

Flexibility and adaptability to changing business needs and priorities.

Excellent attention to detail to ensure accuracy in credit assessments, documentation, and reporting.

Solid understanding of basic and advanced accounting principles.

In-depth understanding of end-to-end Accounts Receivable functions (credit, collections, cash allocations, reporting processes, and procedures).

Proven track record of excellent judgment and decision-making ability.

Demonstrated diplomacy, integrity and ethical standards.

Qualifications and experience:

Fluent in English.

University or College degree in credit management/accounting, or equivalent professional qualification is an advantage.

Previous experience in leading an operational team in a fast-paced accounts receivable environment is required.

Relevant software application proficiency is required (e.g., Oracle E1, SAP, CForia, etc.).

Excellent digital literacy and knowledge of the Microsoft Office software is required (Outlook, Excel, PowerPoint, etc.).

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.