Work Schedule
First Shift (Days)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

• Perform on-site program replenishments and disbursements.
• Follow well defined procedures as outlined by Best Practices, SOP's & work instructions.
• Independently makes decisions and uses available resources to meet customer requirements.
• Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
• Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics.
• Communicates with supervisor any customer issues or potential problems.
• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.
• Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
• Works effectively with a diverse cross-functional team.
• Embraces Practical Process Improvement (PPI) methodologies
• Positively represent Thermo Fisher Scientific always throughout customer locations.
• Perform other tasks as needed.

• Able to read, write and speak English
• Displays a high level of confidentiality for both customer and Fisher
• Must maintain Thermo Fisher Scientifics' Four-I Values
• Must have one to three years of progressive proven experience

• Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
• Must deliver excellent customer service to include maintaining a professional appearance at all times.
• Possess the operating skills to use computers and learn to entry data in various systems as needed.
• Must possess the organizational skills to multi-task and meet customer needs.
• Must be proficient with a computer and the Microsoft Office suite of software.

• Works independently at an onsite customer location.
• Able to work overtime as required.