Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Job Description: Sr. Site Specialist

As a part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals!

Location/Division Specific Information

We offer a centralized hub for coordinated lab service, support, and supply management. Our tailored service options and knowledgeable service guides have the adaptability and expertise to meet the specific business requirements of our customers' laboratories.

• Use company's or customer's inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Analyze, maintain, and reconcile reports
• Follow work processes as outlined by our written procedures
• Listen to customer concerns, address issues with a goal of resolution within established timeframe, and proactively communicate to supervisor, any customer concerns and/or potential problems
• Engage in process improvement activities
• Perform other responsibilities as assigned by management

• 2-3 years of equivalent experience, preferably within a laboratory setting or services
• Shown customer service, verbal, written, and presentation skills

• Strong communication required to provide excellent customer service and reflect Thermo Fisher Scientific's values in a professional manner.
• Displays an important level of confidentiality for both customer and company.
• Possess a strong desire to serve the customer, and the skills to engage with various levels of personnel.
• Knowledgeably operates handheld scanners and performs data entry function.
• Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses skills to multi-task and meet due dates as needed.
• Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.
• Works primarily at customer sites, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments. Will work independently at customer location.
• Extensive walking may be required.
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.
• Will be able to consistently lift, push, and pull 30-40 pounds; occasional lifting of 50 pounds using equipment like pushcarts, pallet jacks, forklifts, etc.