Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Position overview:

As the Senior Manager, Project Management in Costa Rica, you will coordinate the execution of transitions, migrations, process improvements, and other programs. You will lead all aspects of project portfolios, ensuring the detailed delivery of portfolio goals. Collaboration with a diverse range of partners within and outside Global Business Services will be crucial, ensuring a coordinated and inclusive approach.

Major areas of responsibility:

• Lead cross-functional, geographically distributed project teams to achieve bold outcomes
• Foster collaboration across horizontal workstreams and geographies, effectively running diverse teams and owning interdependencies
• Collaborate with key collaborators to ensure the timely and quality implementation of programs across workstreams and businesses
• Build relationships within the company to successfully complete projects through effective communication with collaborators
• Drive breakthrough thinking by integrating diverse views and promoting innovative, collaborative problem-solving approaches through feasibility studies and targeted content deep dive sessions
• Define and maintain scope of work, goals, budget, headcount requirements, and deliverables with a full-scale project plan, handling project resource requirements and allocation
• Coordinate periodic project plan assessments to ensure readiness and quality of the projects
• Drive project requirements, deliverables, and progress throughout the project lifecycle with Business, Operational teams, IT, and other functions
• Apply suitable methodologies and use appropriate strategies to accomplish project scope within the designated timeframe, while maintaining quality and staying within budget
• Identify and handle interdependencies, risks, issues, and actions, facilitating decision-making related to complexities through effective risk management strategies
• Supervise multiple projects, track modifications to ensure forward movement, and act as the key information hub for the overall health and savings pipeline.
• Build a high-performing team of highly skilled and motivated people

• Bachelor's degree or equivalent experience required, preferably in a business-related field
• Project Management certification highly desirable (PMP, Prince2, Agile, etc.)
• 10+ years of proven experience managing complex, global programs and project initiatives
• Experience in Finance operations (OTC, PTP, FA, Inventory) or Customer Service is preferred
• GBS experience is highly desirable
• Experience in Agile project management is an advantage
• Proficiency in English

• Outstanding leadership: Demonstrated capacity to guide, encourage, and motivate a team, while cultivating an atmosphere of trust and respect
• Strong Communication: Excellent verbal and written communication skills, capable of conveying complex information clearly and persuasively to diverse audiences
• Effective conflict resolution: Skilled in resolving conflicts efficiently and equitably to ensure team cohesion and project progress
• Adaptability: Ability to adjust strategies and approaches in response to changing project demands and challenges including working in unstructured environments
• Problem solving: Expertise in identifying and resolving problems quickly and implementing solutions
• Decision-making: Strong analytical and decision-making skills with the capacity to weigh the broader consequences of various actions
• Empathy and emotional intelligence: High level of emotional intelligence to understand team dynamics and manage interpersonal relationships effectively