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Sr Manager, Field Service

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Sr Manager, Field Service

Mumbai, India

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

Manager, Field Service

Thermo Fisher Scientific Inc. is looking for a highly motivated and skilled Manager, Field Service to join our team in India. As the Manager, Field Service, you will be responsible for overseeing service delivery in our Environmental and Process Instruments businesses. This role provides an opportunity to build a strong service organization with excellent technical expertise and establish effective methods to monitor and track service performance.

Responsibilities:

  • Develop technical expertise on our products to ensure flawless operation and troubleshoot equipment as necessary
  • Interact with the manager during field service and provide regular updates
  • Co-ordinate with team members and Service Coordinator to address technical and commercial issues of customers
  • Monitor and track contracts and related revenues under execution
  • Discover chances to complete service contracts and sell spare parts
  • Maintain and update databases and online portals regularly
  • Professional and clear communication with customers regarding visit schedules, parts information, and commercial updates
  • Determine tools and equipment required for job scope
  • Perform routine maintenance on equipment and assist in establishing preventative maintenance schedules
  • Assemble, align, and install equipment as necessary and keep track of warranty services
  • Travel approximately 80-85% of the time

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Requirements:

  • A minimum of 10 years of experience in Environment Monitoring and related systems is required.
  • Strong analytical and technical knowledge in the required field
  • Excellent communication and presentation skills
  • Effective people management skills for managing customers and junior technicians
  • Seriousness, positive attitude, and proper conduct towards the job
  • Willingness to relocate and be flexible for extensive touring as per site requirement

Join our team at Thermo Fisher Scientific Inc. and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer. Apply today to start your story with us!

Apply today! http://jobs.thermofisher.com

Client-provided location(s): Mumbai, Maharashtra, India
Job ID: ThermoFisher-R-01262021-4
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program