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Sr Customer Service Representative

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Sr Customer Service Representative

Remote

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Order Management for CCG product
1. Take ownership and responsibility for the day-to-day order entry, order placement, issue invoices, shipping document preparation...all takes related to order management.

2. Take care of the ordering process for supplier portfolio and deliver quality work

3.Review all open orders and backorders; contact Suppliers to ensure timely shipments; resolve issues in a timely manner to ensure timely solutions.
4. Payment preparation weekly and cost analysis by monthly
5. Maintain good record of documentation for audit purposes.

6. Maintain customer information in SAP

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7 Front office to sourcing, bidding & vendors evaluation, and management to get the cost-saving target.

8. Dashboard and scorecard preparation monthly.

9. Work proactively in the "One Team" framework ensuring that cover and support is provided whenever vital.

10. Assistance with Import / Export person the customs declaration process for ordering foreign products' confirmation of declaration, etc. (Fisher or 3rd party products)

11. SAP experience preferred.

Job ID: ThermoFisher-R-01295227
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program