Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

When part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Our work has a real-world impact and will be supported in achieving your career goals!

Discover Impactful Work:

This is your opportunity to work within Instrument and Enterprise Services (IES) division of Thermo Fisher Scientific. You will use your service management and relationship building experience to become a critical member of the Unity Lab Services (ULS) team. In this role you will serve as an Asset Management Resource for a key customer account, providing day to day support, and guidance to meet the ULS and Customer objectives. The Asset Manager is responsible for ensuring the efficient operation of the laboratory by coordinating various service tasks including handling work orders in Asset Management databases and account/site level inventory.

• Conduct account/site operations in accordance with terms and conditions of program contract and Statement of Work. Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention.
• Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff.
• Strive for customer satisfaction and dedication
• Support the development of monthly and quarterly business reviews for account, attend and present during meetings.
• Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools.
• Coordinate all service activities to include, timeliness, accuracy, and quality of the event.
• Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information.
• Maintain up-to-date service and financial documents for service contracts. Ensure vendor compliance.
• Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness, ensuring accuracy and adherence to established procedures.
• Meet and escort engineers into the laboratory, ensuring a smooth transition into their work environment.
• Support customer concern and problem resolution at account as needed.
• Carry out all Thermo Fisher and customer security and safety procedures.
• Participate in PPI project teams as assigned to improve business performance.
• Other appropriate duties as assigned by Thermo Fisher management.
• Travel to multiple client locations as applicable to support account needs.

• Bachelor's degree preferred in a relevant field or equivalent experience.
• 3-5 years of Validated experience preferred in one or more of the following areas: Agriculture, Life Sciences, Healthcare, Biomedical or related field.
• Experience in a customer facing position

• Confirmed understanding of laboratory operations, safety protocols, and engineering processes.
• Attention to detail and a dedication to maintaining high standards of accuracy and compliance.
• Effective communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to identifying and resolving issues.
• Proficiency with Microsoft Word, Excel, PowerPoint.
• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.

• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks and laboratory environments.
• May be required to work independently within customer location
• Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing.
• May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves and glasses.
• Ability to work hours required to get the job done.