Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Become a Senior Service Coordinator at Thermo Fisher Scientific and make a significant impact on the world. Join our collaborative team and contribute to groundbreaking work. This is an outstanding opportunity to advance your career in a world-class organization.

Location/Division Specific Information

This role is based on-site at our customer's location in Cambridge, MA. You will be integral to ensuring detailed daily service operations and other relevant service tasks.

• Dispatch work orders to vendors to ensure quick resolution of lab equipment.
• Support vendor scheduling and lab escorting for timely service completion.
• Collect field service reports and process work orders to completion.
• Apply inventory tools to gather asset data in laboratory settings, ensuring data accuracy.
• Export and analyze data for accurate cleansing and submission.
• Input complete and accurate data into the asset management database.
• Support SmartCapture product deployment, driving connectivity resolution and solutioning.
• Develop and maintain positive, professional relationships with clients and Thermo Fisher staff.
• Promote customer happiness, dedication, and asset data integrity.
• Develop action plans to drive continuous improvement.
• Meet all compliance and regulatory guidelines related to asset management.
• Drive problem resolution as needed.
• Adhere to all security and safety procedures.
• Identify and demonstrate other Thermo Fisher products and services.
• Participate or lead PPI project teams to enhance business performance.
• Perform other appropriate duties as assigned.

• High School Diploma or equivalent required.
• Associate degree or equivalent related experience preferred.
• Proven experience working in laboratory operational setting preferred.
• Industry experience in one or more of the following areas: Life Sciences, Healthcare, or related field.
• Previous customer service experience.
• Ability to read, write and speak English.
• Display a high level of confidentiality.
• Must maintain Thermo Fisher Scientifics' Four-I Values.

• Must possess a strong desire to serve the customer.
• Must deliver excellent customer service to include maintaining a professional appearance.
• Must possess the interpersonal skills to multi-task and meet timelines.
• Must be proficient with a computer and the Microsoft Office suite of software with proficiency in Excel highly valued.
• Works at customer location fulltime, in office environment to include cubicles, laboratories, and/or shipping/receiving docks.
• Extensive walking/standing for 40-50% of the day, or as needed.
• Ability to work standard day shift to support customer core business operating hours.