o Liaise with other departments and communicate effectively.
o Proactively contact stakeholders and ensure requests are completed, issues are followed-up timely.
o Log, monitor and coordinate issues by liaising with the relevant functions to ensure prompt resolution.
o Arrange and lead internal and external stakeholder meetings to address and resolve issues.
o Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
o Ensure Operations software is updated at all times with regards to actions taken, follow-ups needed.
o Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
• Additional tasks include:
o Train and mentor new employees joining the department.
o Support with the creation and update of process documentation and training materials for processes, as needed.
o Coordinate with both Internal and External Audit teams to facilitate testing procedures.
o Other additional duties or tasks may be assigned periodically by the Line Manager.

Skills & Qualifications Required:

• Skills:
This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues, provide updates and lead successful customer negotiations.
Proven attention to detail and accuracy.
Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.
Ability to work independently in order to resolve complex issues and perform first level escalations.
Comfortable in a fast-paced environment.
Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
Problem-solving and analytical ability.
Sound judgment and decision-making skills.
Willingness to train and mentor newcomers.
Good understanding of the process improvement methodology.
Thorough working knowledge of relevant accounting systems, policies and procedures.

• Qualifications and experience:
Fluent in English.
University or College degree / degree in accounting or finance is an advantage.
Functional process expertise within Accounting Operations.
Relevant software application proficiency is required (e.g., Oracle E1, SAP, etc.).
Excellent digital literacy and knowledge of the Microsoft Office software is required (Outlook, Excel, PowerPoint, etc.).