Work Schedule
Other

Environmental Conditions
Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

We look for a Senior Customer Employee (80%)

Location: Switzerland - Luterbach -

As SeniorCustomer Employee, you act an On-Site Scheduler / Planner for our customer and are responsible for the processing of work orders in the maintenance database; performs data entry into maintenance databases; inputs electronic record forms, approves change forms into database; closes and files site work orders and archives copies of all change requests

• Responsible for all aspects of Administrative Account Service
• Build work orders based on user requests and close and archive completed work orders tickets
• Serve as customer liaison for any changes or reports
• Handle the filing of GMP work orders
• Transfer approved Equipment/PM/Instrument request information into the appropriate database
• Work closely with onsite team to assist in scheduling and contacting vendors
• Responsible for accurate data input into respective databases
• Supervise PM activity through PM management reports to assure timeliness and completion and maintain up-to-date records of pass through service contracts.
• Communicate in a timely fashion with vendors and client contacts
• Use perseverance, tact and subtlety to acquire agreement and results
• Keep the customer updated on progress
• Vendor escorting
• Support Account Manager in preparing the QBR data
• Responsible for client happiness, account profitability and retention
• Face-to-face meetings, telephone, email, and other electronic means as vital with sales, service/support personnel, operations, finance, management, cross-divisional personnel, and vendor representatives

• Commercial Degree (KV, Handelsschule, HF)
• 4+ years successful experience in Customer Service in a GMP relevant environment
• Well organized, ability to multi-task
• Diligent (attention to detail)
• Desire to perform job to high standard
• Valid drivers license and ability to travel within Europe
• Ability to work independently and pro-actively to resolve customer issues
• Effective interpersonal skills in both German and English (verbal and written), French is a plus.
• Proven PC skills and ability to optimally use Windows based software
• Experienced with CRM and ERP tools such as SAP, IBM Maximo