Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

• Leads and supports the Managed Services EMEA journey by developing systems, processes, handling SOPs and forming teams across the UK and Northern Europe.
• Mentors, coaches, and develops team leads and teams - located at different customer sites)
• Applying EH&S standards within your teams.
• Ensures continued efficiency to set up the team for success with growing volume and complexity.
• Provides leadership for the Managed Services EMEA process across facilities' operations, logistics, and customer service.
• Develops and implements comprehensive customer service solutions covering aspects of order management, supplier management and logistics that are scalable and provides clear alignment across all departments.
• Identifies, initiates, and leads projects using appropriate project management expertise and methodologies.
• Proactively identifies and mitigates any potential supply interruptions, performs required corrective measurements or brings up to next level support.
• Defines and analyzes key performance metrics and trends to drive improvements in order management.
• Run optimal operation using Leader Standard Work and preparing critical metric reports.
• Own the customer experience journey.

• Relevant Bachelor's or Master's degree, or confirmed experience in customer service, operations or supply chain, preferably in a high multifaceted environment - leading people located at different customer sites and countries.
• Management experience forming teams while coaching and leading people managers.
• Working within ERP systems, applying high analytical skills to the job.
• Excellent communicator and (meeting) facilitator skills.
• Experience in life sciences industry such as pharmaceutical, biotech, or medical devices.
• Comfortable in a fast-paced, multifaceted, and highly fluid company environment, works with minimal direction.
• Demonstrates partnership and respect, focuses on delivering value, and embraces learning and continues improvement.
• Possesses excellent interpersonal and communication skills, be able to communicate concisely and in a timely manner to clients' requests.
• Capable to adapt to changing circumstances, can implement change in a positive manner.
• Customer focused, result and performance driven.
• Highly motivated, adaptable, and flexible.
• Willing to travel within the region, up to 25%.
• We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!