Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

Mission Summary:

• This mission is to lead the IT Operations & Services at our Thermo Fisher PSG (Pharma Services Group) UK sites in Swindon & Bishops Stortford, with potential for career growth!
• You will deliver IT solutions to the sites in partnership with global IT teams.
• Provide technical leadership to the local IT team.
• Successfully partner with site business leadership to drive efficient technology solutions as part of a global group.

Organizational Position:

Reporting to: Sr. IT Manager - PSG IT EMEA West

Key Responsibilities:

Lead the Information Technology Support function, including all Condo IT Project and support activities for Condo Customers (Swindon).

Primary services delivered include business infrastructure/network and IIOT support, business colleague support (desktop, access & administration), Quality, GxP regulatory support and customer-specific data delivery.

Provide direct technical support to site colleagues, addressing hardware, software, and networking issues in a timely manner.

Participate in the planning and execution of IT projects related to system upgrades, network improvements, and software implementations within the environment.

Install, configure, and maintain IT equipment, including computers, servers, and production instruments, while ensuring they meet compliance standards.

Resolve technical issues related to software applications, operating systems, and network connectivity to minimize downtime and disruptions.

Embody the concept of Technology, Security and Quality.

Point of contact for local IT service incidents /requests and mentor site IT teams to maintain and improve IT services.

Develop strong partnerships with IT Shared Services teams and other PSG IT colleagues to deliver service excellence for the local sites.

Collaborate with business colleagues to understand support needs and develop effective partnerships in a sophisticated, matrixed environment that delivers IT service excellence to business colleagues.

Collaborate as a member of the PSG IT Ops & Services team to develop and align IT support processes globally to meet business and quality needs including support of regulatory audits, investigations, and CAPA.

Use ITIL and process improvement methodologies (such as Six Sigma, Lean, PPI etc) to drive improvements in IT processes and IT support services. Track metrics against SLA to ensure colleague satisfaction.

Champion innovation by demonstrating technologies used at other Pharma Services / Thermofisher sites.

Main contact to support site capital projects and act as IT Domain Authority for new or existing IT systems and production equipment to ensure installation according to global security and data integrity (DI) requirements.

Collaborate with Global Infrastructure Services and Applications to use Corporate shared services, and to implement company standards.

Understand and implement the company's system architecture standards and policies to enhance efficiency and support business colleagues.

Ensure an appropriate mix of internal and external user support resources to enable a flexible cost structure for Pharma Services

Work with site to develop local technology strategy, implement objectives, budgets, schedules, and work plans as required by the business units.

Minimum Requirements/Qualifications:

Bachelor's Degree in Computer Science or equivalent.

Demonstrate ability working with a team of IT professionals in a very fast-paced, large company environment.

Experience in leading a multi-lingual and multi-cultural end user support function with a track record of achieving year over year efficiency gains.

Experience working in a regulated environment. Solid understanding of Good Manufacturing Practices (GMP) and Computers Systems Validation (CSV) is required.

Prior experience with GMP and CSV, preferably within the pharmaceutical industry.

Knowledge, Skills, Abilities:

Broad knowledge of application software, desktop support and IT security required, including demonstrable experience in interpreting business needs and translating them into support services.

Capable of working in a team structure. Strong problem solver and decision maker.

Effective communicator inside & outside the organization.

Analyse, plan, coordinate and prioritize work.

Ability to work in a highly matrixed environment, inclusive of conflict resolution.

Capacity to make decisions or recommendations based on area of assigned responsibility.

Uses good judgement in assembling input for decisions.

Ability to quickly understand and adjust to changing business needs.

Strong negotiating and influencing skills.

Strong leadership skills and understanding of project management lifecycle.

Strong English written and verbal communication skills.

Strong customer service/relationship building skills.