Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

How will you make an impact?

As a Sr. Manager, Sales Skills Training, you will be a key member of the Pharma Services Group (PSG) Sales Training team within PSG's Commercial Excellence Group. Our team is dedicated to implementing global sales training programs that empower PSG's commercial sales team. In this position you will play a pivotal role in the design and delivery of the sales skills training program.

We are committed to cultivating a culture of continual learning and professional development ensuring PSG's sales professionals are equipped with the essential skills to succeed in a dynamic and competitive market. Join our team and contribute to the ongoing success of PSG's commercial organization!

• Strategy Execution: Implement an overarching global strategy for sales skills, sales execution, and sales methodology as part of an overall training and development curriculum for the PSG Sales team (new hire and the existing sales teams).
• Program/Curriculum Development: Design and develop innovative sales skills training programs and implement commercially available sales/soft skills programs (e.g. Challenger, DISC etc).
• Training Delivery: Leverage adult learning principles to facilitate and deliver engaging and impactful training sessions, capitalizing on a blended delivery approach (virtual, in-person, on-line etc.)
• Collaboration: Work cross-functionally and in close partnership within the Sales Training Team and across PSG to identify training needs and incorporate tailored training solutions into the overarching curriculum.
• Project Management: Lead multiple training projects simultaneously ensuring timely delivery and adherence to project timelines and budgets.
• Performance Measurement: Track and measure the impact of training programs.
• Continuous Improvement: Stay up to date on industry trends and emerging sales methods to enhance training programs and ensure our training programs remain relevant and effective.
• Coaching and Mentoring: Provide ongoing coaching and mentoring to sales professionals to enhance their skills and performance.

• Design, deliver and manage the overarching PSG Sales Skills program with an intentional approach that facilitates adult learning and adoption. i.e. a teach - apply - reinforce approach is implemented via prework, practice and post-session training content for an end-to-end learning path. Programs are delivered to group/team audiences via live instructor-led or virtual-led sessions.
• Support the PSG new hire sales training program by delivering sales skills courses that supports onboarding new hires and accelerating their ramp time.
• Design, deliver and/or implement sales skills programs including but not be restricted to the Challenger Sale, Ignite Selling, Socratic Selling, DISC Personality Profile Selling, Teambuilding and Conflict Resolution.
• Design, deliver and/or implement sales execution programs including but not restricted to Prospecting with Purpose, Call Planning etc.

• Develop and maintain detailed project plans, including timelines and resource allocation.
• Collaborate with the PSG Sales Training team and cross-functional teams to align training initiatives with business objectives.
• Track project progress, identify potential issues, and implement corrective actions.
• Measure and report program effectiveness to evaluate the impact and adoption of sales skills.
• Maintain and manage sales skills vendor relationships.

• Leverages learning technology and to ensure robust and impactful delivery and measurement of sales skills programs.
• High level of proficiency with Microsoft Office (PPT, Word, Excel, Outlook, and Teams).
• Working knowledge or experience with LMS systems, reinforcement, and survey platforms (e.g. Brainshark, Seismic, Kahoot, SurveyMonkey)
• Exceptional PowerPoint and strong graphic design and instructional design skills.

• Works cross-functionally and in close partnership within the Sales Training Team and across PSG (sales leadership, marketing, sales operations etc.) to design, review, refresh, deliver, and seamlessly incorporate key training initiatives into the overarching training curriculum(s).

• BA or BS with a minimum of 8+ years of related experience.

• 5+ years' sales experience in diagnostic, healthcare and/or medical device sales.
• 5+ years sales training experience healthcare, pharmaceutical, diagnostic and/or medical device sales.
• Certification or Subject Matter Expert in sales execution and sales skills/methodologies - DISC, Challenger, Consultative Sales Skills, Change Management
• Proven experience with instructional design, facilitation, adult learning theory and principles, blended learning approaches and evaluation methods.
• Experience with field training and sales leader development a plus.
• Demonstrated success in working within a team setting and leading the development and completion of programs that align with business initiatives.

• Agility and Influence: Ability to work in a fast-paced, complex, and rapidly growing/changing environment with the skills to influence and lead people to your point of view through personal and professional credibility.
• Adult Learning Principles: Understanding of how adults learn and tailoring training methods accordingly.
• Instructional Design: Ability to design effective training programs, including needs assessments, learning objectives, and evaluation methods.
• Presentation Skills: Ability to deliver engaging presentations and facilitate discussions.
• Interpersonal Skills: Building rapport with learners, fostering a positive learning environment, and effectively leading and engaging learners in group discussions.
• Communication Skills: excellent written/verbal communication skills
• Program Management: ability to multi-task and lead multiple projects simultaneously, prioritize, organize, clearly communicate project with exceptional attention to detail.
• Collaboration: Excels at building strong collaborator relationships and working cross-functionally across a multi-level organization.
• Technical Skills: Proficiency in using a variety of learning tools and technologies, such as learning management systems, presentation software, and virtual meeting platforms. MS Office (i.e., PowerPoint, SharePoint, Excel, Word, MS Teams)

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount