How you will make an impact:
Global Business Services based in Manila are seeking a Lead Troubleshooting Representative who is a master of transactional excellence related to Accounts Payable.
The Customer Service and Troubleshooting functions are part of Global Business Services - Procure to Payment (P2P). They responsible for resolving all assigned incoming cases quickly and accurately, demonstrating knowledge of the end-to-end process with extreme focus on customer service, issue resolution to create a great end user experience.
They will work with a broad number of external and internal business partners, such as Vendors, Warehouses, Distribution Centers, Product Management, Accounting, Rebate Teams, Compliance & Audit. The focus is on driving a better process every day in their portfolio, using Thermo Fisher's Accounts Payables system.
What you will do:
• Maintains accounts for complex corporate clients globally, based on categories and service level established by Thermo Fisher Scientific
• Resolve invoice matching problems related to invoices with or without purchase orders
• Help to clear complicated issues identified by the Invoice processing teams, while helping others in the team in tackle complex situations
• Ensure accounts payable invoices are accurate, properly coded and approved by relevant cost center Manager
• Maintains data tracking logs for metrics, production and compliance reporting
• Validates the accuracy of complex supporting documentation used in exceptions and recording of transactions in subsidiary books
• Perform Supplier Statement reconciliation occasionally
• Clear and reconcile unallocated payments in ERP systems
• Finds opportunities for optimization and continuous improvement of processes related to the department
• Provides quality control by reviewing documentation for accuracy and compliance with policies and procedures
• Other related duties as required and/or assigned
How you will get here:
Education
• University or College degree
Experience
• 4+ years of experience or Relevant working experience
Knowledge, Skills, Abilities
• Ability to quickly learn organization specific computer applications, ability to learn accounting principles
• Good spoken and written communication skills are required to collaborate with various partners
• Microsoft Excel skills (advanced requirement)
• High attention to detail and accuracy as data entry is a critical component of role
Travel Requirements
• Less than 20%