Work Schedule
First Shift (Days)

Environmental Conditions
Office

Job Description

Position Summary:

The Lead Finance Operations Representative is an outstanding role crafted for an ambitious individual seeking to make a significant impact within our finance and insurance operations. This position empowers you to successfully implement top-notch financial strategies and lead a team to excel. You will serve as the main point of contact within the team, fostering collaboration and ensuring our operations strive for excellence.

Responsibilities:

• Assess and determine credit limits for both new and existing customer accounts within the designated portfolio strictly adhering to company policy.
• Complete necessary procedures to place accounts on hold and closely monitor them to ensure timely release of orders once payment is received or appropriate evidence is provided.
• Communicate credit hold or block decisions to all relevant departments and update core systems to accurately reflect credit status.
• Proactively contact customers, primarily via telephone, to ensure timely invoice processing and payment scheduling.
• Plan and prioritize customer calls to improve collections on the largest open invoices.
• Regularly review customer accounts, collaborating with Sales and Customer Services to resolve issues and determine when accounts should be placed on hold.
• Log, monitor, and coordinate customer complaints, ensuring timely resolution through liaison with relevant functions.
• Arrange and lead internal and external customer meetings to address disputes, non-payment, or account reconciliation.
• Allocate credits in consultation with the Cash Allocation team, Customer Services, and customers.
• Consistently meet assigned targets and fulfill Service Level Agreements (SLAs).
• Ensure collection software is updated with actions taken, follow-ups needed, dispute reporting, and recent customer contact details.
• Perform all tasks in accordance with company policies, internal controls, and Sarbanes-Oxley requirements.

• Effective and confident communication skills to address issues, provide updates, and lead successful customer negotiations.
• Proven attention to detail and accuracy.
• Demonstrated proficiency in collaborating with diverse teams to achieve common goals.
• Ability to work independently to address and resolve complex issues and handle customer and partner concerns.
• Comfortable in a fast-paced environment.
• Strong organizational and time management skills to prioritize tasks efficiently.
• Problem-solving and analytical abilities.
• Good judgment and decision-making skills.
• Willingness to train and mentor newcomers.
• Detailed understanding of relevant accounting systems, policies, and procedures.
• Proficient in English.
• University or College degree in accounting or finance is an advantage.
• Previous experience in Credit and Collections with Governmental and Commercial customers is required.
• Proficiency in relevant software applications (e.g., Oracle E1, SAP, CForia).
• Excellent digital literacy and knowledge of Microsoft Office software (Outlook, Excel, PowerPoint).