Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job Description

Business Job Title: Lead Credit & Collections Representative

Career Band: 04

Career Track: Associate

Position Location: Budapest, Hungary / Paisley Scotland

Number of Direct Reports: 0

When you are part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Carry out necessary procedures to place accounts on hold on assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
• Review customer accounts on a regular basis and work with Sales and Customer Services to resolve problem accounts and determine when accounts should be placed on hold.
• Log, monitor and coordinate customer complaints by liaising with the relevant functions to ensure prompt resolution.
• Arrange and lead internal and external customer meetings to address and resolve issues related to disputes, non-payment, or account reconciliation.
• Allocate credits in consultation with Cash allocation team, Customer Services and customers.
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
• Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.

• Additional tasks include:
  • Assist the cash application team where required (remittance request etc.).
  • Assist with the company's e-invoicing process, if relevant.
  • Train and mentor new employees joining the Order-to-Cash (OtC) department.
  • Support with the creation and update of process documentation and training materials for processes, as needed.
  • Participate actively to projects - including department or cross-functional projects.
  • Act as backup or critical issue point for the Line Manager as required.
  • Be the primary point of contact within the team for junior colleagues seeking assistance with operational inquiries.
  • Coordinate with both Internal and External Audit teams to facilitate testing procedures.
  • Other additional duties or tasks may be assigned periodically by the Line Manager.

• Skills:

• Qualifications and experience: