Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Discover Impactful Work:

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.

• Global oversight of the Tracking Team and Shipping Assistants.
• Evaluate performance, identify, and address performance problems.
• Act as a point of escalation for logistical issues.
• Ensure efficient and effective operations within the department.
• Supervise and participate in daily operations, following up on complaints/issues until resolution.
• Provide training for new personnel and when new processes are implemented.
• Attend study protocol meetings and educate staff on issues requiring attention.
• Develop holiday planning for the team.
• Manage Logistics Coordinators of the Tracking Team.
• Act as a backup to the Team Lead of the Maintenance Team.
• Manage courier performance and save monthly performance reports on SharePoint.
• Attend QBR and client meetings to present courier capabilities and challenges.
• Manage IATA certification for the Logistics Team and handle related responsibilities.
• Coordinate the review and action required on custom reports.
• Handle operational performance issues, including courier assignments and service interruptions.
• Manage logistics quality events and maintain SharePoint.
• Support and serve as a backup to Team Lead Site Services_Study Maintenance and (Associate) Manager Site Services_Global Logistics.

• Preferred degree: Bachelor's degree or equivalent experience and relevant formal academic/vocational qualification.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years).
• Proven leadership skills.

• Proven negotiation and problem resolution skills.
• Excellent verbal communication skills.
• Outstanding analytical, interpersonal, and time management skills.
• Critical thinking and problem-solving skills to support quality decision making.
• Expert knowledge of site services and investigational products.
• Maintains confidentiality of client protocols and study data.
• Strong computer skills.
• Strong attention to detail.
• Ability to promote a collaborative team environment.