Work Schedule
First Shift (Days)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degrees, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them.

• Lead, mentor, and empower a team of inventory and logistics staff, directly contributing to an exceptional customer experience.
• Apply your communication skills to support team members and key clients.
• Drive excellence through clear communication, scientific teamwork, service scope expansion, SLA adherence, development of business metrics, and team management.
• Champion innovation and practical process improvements within the program.
• Heightened attention to detail and ability to multi-task

• Participate in meetings with customers and upper management.
• Instill a customer-focused culture that promotes loyalty through the delivery of market-leading customer experiences.
• Ensure all team members are properly trained and that procedures and policies are accurately documented for business continuity.
• Assign and manage workflow to ensure excellent service delivery through appropriate staff planning, people development, improvement projects, and scheduling to meet/exceed client and leadership goals.
• Establish a continuous improvement environment and coach/mentor process improvement activities or projects conducted by team members.
• Formulate a vision for the customer service team and drive customer service strategies to execution.
• Maintain KPIs and metrics to find opportunities for improvement and cascade monitoring and actions to team leaders.
• Manage outsourced resources to improve productivity, effectiveness, and the team's workload.
• Maintain areas in a high state of inspection readiness, including laboratory housekeeping and compliance.
• Align with the company vision and mission of cross-training and support different areas of service as required based on business needs and as assigned by the Supervisor.
• Ensure deliveries of customer inbound freight and packages to various locations throughout customer site are completed accurately.
• Maintain Shipping and Receiving packing materials.
• Daily use of powered and manual pallet jacks and lifters.
• Strong attention to detail in daily site safety procedures.
• Review work instructions with leadership and colleagues.

• Bachelor's Degree preferred or an equivalent combination of experience in a laboratory setting.
• Expertise in GMP/GLP environments preferred.
• Strong knowledge of Inventory Management.
• Proven excellence in developing customer relationships.
• Experience with receiving dangerous goods a plus

• Analytical and critical thinking abilities; strong decision-making and problem-solving skills.
• Focus on laboratory safety and GXP compliance.
• Proficient verbal and written communication skills, including experience writing procedures and presentation skills.
• Proficiency in MS Office (with heightened proficiency in Excel) and experience using other computer software programs.
• Strong customer service skills.

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount