Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

How will you make an impact?

The Customer Service Returns Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific, and be eager to drive growth.

• Enforce Thermo Fisher Scientific protocols, consistencies and procedures.
• Ensure that Thermo Fisher's customer happiness objectives are met or exceeded.
• Handle existing and new customer base by handling customer returns.
• Work with detail delivery dates for returns purposes
• Raise problem orders to Customer Care Team Lead and/or Customer Care Supervisor as advised.
• Assist in resolving issues concerning, but not limited to; replacements, freight damage concerns, no charge items, return accuracy and adherence to the published product acceptance and return policy.
• Provide customer with return order status as requested.
• Interface closely with sales, supply chain, and order management to ensure customer satisfaction is enhanced.
• Optimally communicate and exchange information among team members and other Thermo Fisher personnel, channel partners and customers.
• Meet all required department and company training goals and expectations.
• Support Practical Process Improvement (PPI) methodology and participate in initiatives as the need arises. Recommends process improvements and with coordination of supervisor, serves on PPI and other process improvement teams or projects.
• Display a positive friendly demeanor toward customers, co-workers and management.

• GED or high school diploma required.
• 3-5 years of customer service experience required

• Coordinate and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
• Excellent Digital literacy required; efficiency in Word and Excel.
• Excellent communication skills required; both oral and written.
• Acquire thorough product knowledge and be skilled in the use of computers.
• Must be a phenomenal teammate and dedicated to being an active, participating team member.