Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Position Objective:
- Provision of an efficient and accurate employee administration processing within the Shared Service team of Colleague Services
- Act as the first line of advisory service to the Shared Service customers for HR related matters and benefits (employees, managers, external candidates and providers)
Core Functions:
- Serve as first point of contact for all HR related employee issues/questions via phone or email or chat;
- To verify information held in personnel database (Workday) and employee personnel records, inclusive of payroll information;
- To ensure all departmental filing (employee personnel file) is kept up to date;
- Management of employee life cycle from start to termination;
- Administer company benefits such as pension plan, medical plan etc, where applicable;
- Administer Leave requests;
- Administer predefined Learning and Development courses;
- Run pre-defined systems queries/searches where applicable
- Ensure company's information portal is updated timely;
- Applies case management application when appropriate to track and monitor on-going employee issues or concerns;
- Ensure the accuracy of the Colleague Services process documentation;
- Ability to diagnose a problem and lead corrective efforts through effective communication and efficient execution.;
- Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process.
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Nature and Scope:
- Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning.
- Outstanding listening skills with ability to navigate and collaborate with employees through personal and sometimes difficult circumstances.
- Exceptional customer service orientation
- Ease in a high-paced environment with differing priorities.
- Gets results and is solutions-focused.
- Appetite for growth and ability to drive process improvements using technology.
- Exceptional time management, organizational, prioritization and follow-up skills.
- Places high priority on data integrity and security, confidentiality.
- Able to build credibility with both individual contributors and the executive staff.
- Experience with employment laws and practices for the region they support.
- Must maintain confidentiality in all aspects of job responsibilities
Education
Tertiary education in Business would be advantageous
Experience
- Preferably 1 to 3 years HR administration experience in a corporate and/or Shared Service environment.
- Good knowledge of Microsoft office tools
- Experience with Workday or any other HR employee management system tool (i.e. SAP, PeopleSoft)
- Great teammate with ability to work with minimal supervision
- Good attention to detail
- Excellent oral and written communications skills
- Willingness to learn and develop.
- Experience working in HR shared services organization for established company is ideal.
- Experience with global HR Systems (e.g. Workday, ADP).
- Experience working across multiple teams and geographies in HR.
Knowledge, Skills, Abilities
- Languages: Good oral and written knowledge of English.
- Additional spoken/written languages are an advantage